Managing the flow of requests

EVERYTHING UNDER CONTROL

Gamification and learning games

“Soft and Life skills”

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When requests multiply, method makes the difference. Learn strategies to keep everything under control and ensure service continuity under heavy workloads

Area:

Relational

Competence:

Service orientation

Level:

Intermediate

Duration:

40m

Languages:  en-GB, en-US, es, it, fr, de, pt-BR

Certifications: Digital badges on acquired skills, certificates with blockchain technology and internationally valid

Objectives:

This learning game allows you to
1. Flow management: Organize requests by priority and complexity
2. Communication under pressure: Stay clear and courteous even under heavy workloads
3. Problem solving: Resolve the most common user requests independently
4. Proper escalation: Recognize when to escalate a request to a higher level
5. Request traceability: Document requests to ensure follow-up over time

Action plan:

Rank user and customer requests by urgency and difficulty. Communicate effectively with tact, even when work piles up under heavy loads. Build problem-solving skills for the most frequent requests and log them to keep track over time. When appropriate, hand a case to the most skilled colleague.

Output:

Available
€ 80.00
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An interactive, engaging serious game, designed to support the development and strengthening of soft and life skills.

Edugaming platform compliant with WCAG 2.2 Level AA accessibility requirements.

Detailed reporting on training hours delivered and aggregated scores of completed assessments. 

Issuance of Open Badge and Competence Badge 3.0, certified via blockchain technology, upon completion of the gamified training path.

Outcome:

Increased self-awareness and understanding of personal potential.

Increased motivation to implement and apply one's skills, aptitudes, and talents.

Greater drive to apply what was learned in the training game directly at work or school.

Learn models, techniques, and strategies for the target skill.

Measurable improvement in skill knowledge, verified through initial and final assessment.

Certify knowledge progress and learning outcomes on soft and life skills with a digital badge, valid in professional and training settings.